Get in Touch
We're a small team.
We actually reply
Questions about a lesson, a technical issue, a partnership idea, or something we haven't thought of yet — send it. A real person reads every message.
Send a message
⏱️ Response time
We aim to reply within 24 hours on working days. For urgent lesson issues (same-day), mention it in the subject and we'll prioritise.
🌐 Regional contacts
Each portal has a dedicated support channel suited to its market.
🇷🇺
tootii.ru
Telegram · WhatsApp
🇨🇳
tootii.cn
WeChat support
❓ Quick answers
Log in to your dashboard at app.funlingua.online. Go to Upcoming Lessons and use the Reschedule or Cancel option. Cancellations more than 24 hours before the lesson incur no charge.
If you experience a technical failure during a lesson that prevents you from completing it, contact us immediately at support@tootii.com with your lesson ID. We will reschedule or refund the affected session.
Read the DLI Method page first, then visit Become a Teacher and submit an application. The $99 DLI certification workshop is the next step after your application is reviewed.
Yes. On the Wallet page click Request refund, choose a reason and confirm, and we process your request within 3 working days. The refund is the unused cash from your top-up, sent back to the original payment method. Money held for lessons you have booked but not yet taken is excluded until you cancel the booking. A bonus that came with a top-up is not refunded: any bonus you have already used is deducted from the refund, and any bonus left over is removed once the refund is done. If you hold an older lesson package, unused lessons in it can still be refunded within 30 days of purchase.